Home > What our clients say about us
November 17, 2021Melanie M.
November 17, 2021My consultant was most professional and always got back to me quickly. We had a very good and constructive dialogue about apartments/houses and locations. Packimpex gets my full recommendation and I would use the company again in the future.Gitte B. ARR
November 16, 2021Sudhir M.
November 16, 2021Patrick B.
November 16, 2021Kristel G.
November 16, 2021Eugene N.
November 15, 2021the agent was very nice and helpful.Youngsuk Y. ARR
November 15, 2021Very happy with the service provided. Everything was great. Very friendly and engagaged. Fast replys and progress. Helpful with other areas, good advice.Suzana D. ARR
November 15, 2021Lisa S.
November 12, 2021Ich habe keinen Verbesserungsvorschlag, alles war großartig. Wir haben sehr gute Lösungen gefunden. Ich danke sehr herzlich meine Berater für die exzellente und kompetente Betreuung und Begleitung bei unseren Planungen zur Wohnungssuche und zum Umzug. Die Zusammenarbeit hat viel Freude gemacht, wir standen als Mensch im Mittelpunkt. Alle Kollegen waren jederzeit sehr hilfsbereit und freundlich, wodurch wir alle Herausforderungen leichter bewältigen konnten. Herzlichen Dank!Sven H. ARR
November 11, 2021It was excellent, couldn't be better.Andy W. ARR
November 10, 2021every support from Packimpex was excellent.Yoshiyuki K. ARR
November 10, 2021Was all perfect. As a person familiar with Switzerland a lot of the information provided was not necessary. If there are many "local" people being relocated it might make sense to offer a slimmed version of the presentation for example. I loved that the entire process was very unbureaucratic.Luis S. ARR
November 10, 2021Kristel V.
November 10, 2021Packimpex gave me a perfect supportGiuseppe P. ARR
November 10, 2021Packimpex was super helpfull and dedicated to help us to find the best placeFrederic G. ARR
November 10, 2021Devon B.
November 10, 2021Everything went very well. Can't think of anything. Great relocation support. Thank you very much to the Packimpex team for their help.Andrej N. DOM
November 08, 2021Wiktoria S.
November 08, 2021Patel B.
November 08, 2021Spend more time looking for apartments I really enjoyed working with my consultant she was great!Danielle D. ARR
November 07, 2021Antonela A.
November 06, 2021My congratulations to all the team, I also want to mention my consultant who also was part on the process. Thanks for everything!Oscar N. ARR
November 06, 2021The arrival logistics to the temporary apartment were absolutely amazing and pleasant! many thanks for the great service! Attention was very good and kind, all the tips and advices were very useful and appreciated. In my personal experience the housing searching an application procedure needs to be quicker, more proactive and supportive since I had to do most of the searching and visits myself.Mariana L. ARR
November 06, 2021Madalena B.
November 05, 2021My relocation agent was very helpful during the whole process. She took great care to explain all the intricacies of the swiss lifestyle and greatly helped us settle. She is very clear and precise in her communication and really helped me and my family.Anand K. ARR
November 04, 2021Nicholas C.
November 03, 2021Marie-Lauren L.
November 03, 2021Lydie L.
November 03, 2021Overall I was very pleased with the support of Packimpex here and although not mentioned in this survey, the house search support I have received from my consultant has been exceptional. This is our sixth international move with my company and she has been the best we have had for home search across all these moves. This is more of my company's issue than a Packimpex issue...but one of the most difficult issues was getting a home office set up as I arrived. I was in quarantine and nobody was going into the office. My company would not allow me to use office equipment at home (screen, keyboard, etc) and it was very difficult to purchase office equipment without a Suisse credit card. I spent many hours trying to find a solution. I believe my company should provide more assistance to incoming employees who need to set up a home office.Jeffrey H. ARR
November 03, 2021Emanuela R.
November 03, 2021Denise G.
November 03, 2021I really appreciate the support provide by packimpex, the service is excellent , i love the place where i am, the only thing is that i can say is that i thought to have an oven in my apartment, but there isn't :(Benedetta F. ARR
November 03, 2021Alejandro M.
November 02, 2021Steven T.
November 02, 2021Olivia B.
November 02, 2021The entire team was really helpful, responsive and supportive throughout my relocation process. They have really made settling in Basel seamless and carefree. A big thanks to all of them!Mateja B. ARR
November 02, 2021Martin H.
November 02, 2021Very pleased and grateful for the courtesy and communication of my consultant.Joseph D. DEP
November 02, 2021Fernando V.
November 02, 2021David N.
November 02, 2021I would like to thank with all my heart my consultant for her kind and prompt help in every situation and any time I neededAlessia C. ARR
November 02, 2021My consultant from Packimpex has been outstanding, same with my consultant from the partner company on my side, had such a pleasant experience, especially considering in the midst of a pandemic. thank you allAlessandra P. ARR
November 01, 2021competent support in a friendly mannerMirja G.
November 01, 2021Loreto A.
October 31, 2021The communication with my cosnultants was extremely good and efficient. They have been very helpful and they made the overall moving much easier. Thanks!Martina P. ARR
October 31, 2021Nothing could have done better as the assistance of our consultant went even beyond our expectation ! My consultant was amazing.Marco V. ARR
October 29, 2021Shilpa J.
October 29, 2021A big thank to my consultant who helped a lot all the way during the move. Unfortunately, the moving team for handling the things in our German apartment was not that professional, 3 of them are not the employees from moving firm but rather random helpers who had no experience at all. The inexperienced packing resulted in furniture damages. But the second team that moved things to Basel was extremely professional and helpful.Jing W. ARR
October 29, 2021James K.
October 29, 2021Indrawan P.
October 29, 2021Singapore to Shanghai leg - Some hiccups experienced with one of the Asia removals companies (appointment details were not corrected captured) but thankfully, they were able to be resolved ultimately. Within Shanghai (another moving company) i did an excellent job with the site survey, packing, moving and unpacking during the move within Shanghai, great job done.Geok B. XTD
October 29, 2021Everything was perfect! It was all tailor made and the team did tackle all basic needs in order to start smoothly in CH! Thank you very much!Ekaterina K. ARR
October 29, 2021Thanks Packimpex for your help!Christopher J. ARR
October 28, 2021My consultant's patience, knowledge of the process and area, communication skills and promptness were remarkable.Fernanda C. ARR
October 27, 2021Movers were very friendly in general and did everything I asked them to do. A little chaotic at first but except from 2 glasframes everything was packed well and reached the destination unharmed. Also no damages occured on any of the flats and buildings. The move overall was quite quick and went rather smoothlySandra L. XTD
October 27, 2021In general, my consultants are very responsive, respectful and friendly supporters, and I want to thank you for all your efforts, and guiding me into my new home and country. I especially liked the presentation about culture in Switzerland and cultural differences, and that my partner has been actively invited for these meetings as well. I liked all the information and flyers a lot, it gives a very good starters help. I have some minor points here to add: It was not very clear to me at some points that the service is not included, which resulted in a "non communication", and let me in a certain loop of uncertainty. Fo the housing: I received a huge 2-floor apartment, where 6 people could have lived without any problems, and I requested a smaller one for 3 people. I also know that in these times of the pandemic not all temporary houses have been fully booked, so I was a bit surprised that I have been relocated in one of the biggest apartments.Lisa B. ARR
October 26, 2021Basically, I'm satisfied with my consultants's work. On the other hand, to be honest, as for Etadurie check, I had tough situation about its survey report etc., so I needed more support from the beginning of that matter. Even during the summer season, if the speed of ID card application were normal, it would be nice. Anyhow, I want to appreciate their good service.Yujiro T. ARR
October 25, 2021All perfect! We received the perfect support form our consultant and her team. Where we had a lot of recommendations which are more then only finding an apartments. All this support is linked to make our life comfortable in Switzerland and where we know what to do in case of any problems. This makes our life is much less complicated. Thank you very much for thatSerafima B. ARR
October 24, 2021Pete W.
October 24, 2021Marine G.
October 24, 2021Very good !!!! Maybe start before I arrived the search of the apartmentMarie F. ARR
October 22, 2021Packimpex was great, very responsive and helpful along the wayOya C. ARR
October 22, 2021Timeline was a bit long (3 weeks to move items from London to Basel), but besides that everything went very well.Laura M. ARR
October 22, 2021Kevin M.
October 22, 2021with all the experience that the company has with expats and relocations, I was expecting a bit more guidance and support in the transition. For a single person like myself, i had to manage work and relocation myself which was very exhausting. Maybe, for people like me, there is the opportunity for having a Concierge that actually can go with me and guide me in the process.Hector C. ARR
October 21, 2021Support with registration with the Geneve Canton would have been useful. the system is not easy given language barriers and procedures that are not always clear. it seems to be the one step that most local government procedures depend on. I am personally grateful for the services our consultant provided to us. She interpreted our needs well and took her time to tailor the relocation program. I was particularly pleased with the accommodation assistance. We were able to find a home in a convenient location and a school within the first-week f our arrival. This would not have happened without careful planning and consideration of what I shared in our pre-location visit and the needs assessment forms. She is friendly, professional, and energetic she truly made our landing easier. Our education consultant was amazing with the school search as well. We are grateful for her expertise and patience.Masego M. ARR
October 21, 2021Emma B.
October 20, 2021Kind, understanding all the needs, there to support/ answer any questions, really appreciate the openness in collaboration, various means of communicationRuxandra M. ARR
October 20, 2021Micha N.
October 20, 2021My consultant was amazing and helped us a lot!Mathias W. ARR
October 20, 2021The support was excellent!Dimitrios A. ARR
October 20, 2021Anastasia F.
October 20, 2021My transfers went smoothly - from Bangkok to Vevey thanks to my consultant. It was well organized, clear, and my consultant was able to reply to us promptly for any questions and help that we needed. The instructions how to get the car, where to park, details on how to throw the trash, and many others were all very well prepared. The apartment that we stayed in was also very convenient as it was just above the commercial center so things we needed were very accessible. It is also close to my office. Unfortunately it is not the same for our house search. First of all, the apartments that we visited are all coming from the list I sent. There were no proactive suggestions from Packimpex. The colleague who was temporarily covering for my consultant was very helpful though in giving us more information about living in Switzerland, looking around the apartment and what to watch out for so this was very good. However the transfer to our final apartment is a nightmare. Really. Please have a more organized list next time on what needs to be done as honestly it is NOT clear. There should have been more details on how banking system works - in depositing, what are the rules, etc. and also clear, detailed instructions on rent payment, etc. Banking system in Switzerland is not the same as it is in other countries and honestly it is much more difficult than where I came from - on ensuring names matches, schedule of transfers to the recipient, etc. Also, the transfer schedule is poorly organized. We signed the contract a week before we transferred with still many requirements to do - pay the owner (and clearly we just arrived so I am relying on my salary for the payment), get a 3rd party liability insurance, and Swiss Caution for rent. It is so disappointing as we had mistakes along the way since the instructions are not clear and the most important thing also is the banking timings and rules which caused a lot of inconveniences. We would have appreciated if we were given the advice to just wait and not to rush so that we don't fall into those troubles.Aileen P. ARR
October 19, 2021Thank you for an excellent service.Tze W. ARR
October 19, 2021Sheng L.
October 19, 2021We have enjoyed working with both our consultant through this entire relocation. We have been very happy with their assistance, which is a crucial part of why we feel that we are ready to our life in Basel.Casper N. ARR
October 18, 2021Zhuorui F.
October 18, 2021Vasantha G.
October 18, 2021My consultant was welcoming and knowledgeable, his communications and follow ups were timely and complete. This made it a true pleasure being supported by him. My other consultant was also fantastic! She was warm and welcoming from our engagements telephonically to when we met in person on our arrival day. She was well prepared with everything we needed for the registration and having all the appointments scheduled and well researched in advance which made the effort seamless. She was information and shared a lot of her local knowledge with us to help us settle in faster. She was always available to support us from the first day until now. She was prompt in ferrying us around for homes as well as executing any tasks follow ups. Once again I can just share our compliments to both as well as our appreciation and gratitude for helping feel at home!Rajen B. ARR
October 18, 2021Me and my family are really pleased by the level of service that we received from your company during our move. Communication was excellent and all processes hassle free, you really made our move an amazing experience!Piotr P. ARR
October 18, 2021Kati K.
October 18, 2021The only thing I am unhappy about is the long delay in getting my basic stuff at the temporary apartment: it took about 5 weeks to get a few boxes, and I was not informed about this in advance. Otherwise, I am very happy with the service.Jevgenijs I. ARR
October 18, 2021I would suggest to have a better check of the house before handing over. For example, batteries were missing in the TV remote control, one fire of the stove was not working and some parts of the oven needed to be replaced while we were in the apartment. Washing machine is very old and noisy. Thanks Packimpex for the great support.Erika M. ARR
October 15, 2021Packimpex was very accessible, effective and professional throughout all the process. Very happy with the service.Tom T. ARR
October 15, 2021Melanie S.
October 15, 2021My consultant is a gentleman and customer centric. He is very approachable, understanding of my needs and gave me what I wanted. During challenging times, he remained calm and reassured me that he will find the most appropriate property for me. From welcoming me prior to my visit to Switzerland, to handing over the keys to my permanent accommodation, he has been with me in every step. Previously, I have relocated to London, Paris, Amsterdam with full relocation support from agencies. Although my relocation to Switzerland was bumpy, my consultant politely reassured me during every stage and helped me as much as he can. He is an asset to Packimpex.Kumaraan K. ARR
October 15, 2021Asish S.
October 15, 2021Most packages remained unopen, in particular dishes. I would have expected the crew to at least unpack all dishes and kitchen ustensils.Anne P. ARR
October 14, 2021Najaree N.
October 14, 2021Ny consultant was excellent, she greatly simplified the moving process and ensured that it was as stress free as possible. All communications were very well targeted and timely.Monika S. ARR
October 14, 2021Everything was just perfect!Mona A. ARR
October 14, 2021Very supportive, quick and effective. All issues were solved very quickly. Packimpex's support was perfect during school and home search. Only recommendation - please include delivery of A-card to the services once apartment or house is found. Specially if town hall registration is not completed, A-card application process is not clear and disturbing.Mladen R. ARR
October 14, 2021Martina K.
October 14, 2021very efficient, responsive, supportive, knowledgeable, friendlyLukasz P. ARR
October 14, 2021I can't find a topic that I can say would be better. Because the service we received from our consultant was extremely satisfactory. The service I received from her was extremely great, to-do-point and she created an atmosphere that all my family felt very comfortable.Kenan S. ARR
October 14, 2021My consultant once tried to blame a delay in the relocation process on myself by talking to HR about me behind my back (not talking to me). In the end it turned out that she was wrong, and that I just did what the immigration partner abroad told me to do. Very bad and unfair behaviour. I was not happy, and I believe our HR was also not happy about this behaviour. On another occasion she created confusion by giving me wrong information related to the visa (= different from the information I got from the local immigration partner). Also, fake friendliness on the phone.Henrik H.
October 14, 2021Packimpex was extremely helpful in spite of many special circumstances. Thanks a lot!Amol P. ARR
October 13, 2021Kai G.
October 13, 2021Fernando R.