Home > What our clients say about us
December 31, 2021Arundhati C.
December 31, 2021Ans H.
December 31, 2021The only issue we had with our Packimpex relocation agent was the fact that she said 1-2 year leases were standard in Switzerland. This is not true. Leases are typically open ended with a 3 month termination notice. We trusted the agent to have our best interest at heart, but that did not seem to be the case. We ended up signing a two year lease because of this information. It also turns out that we now have electrical issues in the apartment that we were not made aware of prior to moving in. To be honest, we feel pretty stupid and taken advantage of.Anne-Sophie C. ARR
December 31, 2021Packimpex provided an outstanding supportAnita G. ARR
December 31, 2021Our consultant was absolutely excellent - strongly recommend herAlessandro T. ARR
December 31, 2021Packimpex was fantastic and hugely responsiveAbdullahi S. ARR
December 27, 2021Unlimited number of virtual viewings for properties would be important if the COVID situation remains. Besides that, everything seems to be fine. Courtesy and attention from my consultant made possible for me and my family to relocate smoothly. Would be strict with the moving company on the Mexico side or search other partner. The client satisfaction is not a priority for this company in my view. Plus, the team did not follow my instructions to make easier the unpacking at destination.Raul M. ARR
December 25, 2021Vlad M.
December 25, 2021I find Packimpex very helpful regarding my establishment in Belgium. They are helpful and kind. The only feedback I could give is to assess the workload of relocation consultants as sometimes I felt they were so much loaded with the workload.Alper A. ARR
December 23, 2021Willi K.
December 23, 2021excellent, personalized and knowledgeable service, taking the personal needs into account and providing fast, actionable advice. Flexibility with a smile. Highly professional. Would recommend to anyone.Anneleen S. ARR
December 22, 2021The organization was very good overall. Unfortunately, I only had the feeling that the estimated amount of the removal goods was very different from the actual amount.Marcel M. ARR
December 22, 2021As I don't speak French so possibly if my consultant could have accompanied me on all visit it would have been much easier, I know she did try to be present everywhere possible but she couldn't, but her presence made a lot of difference.Kailash T. ARR
December 22, 2021Big thank you to my consultant for her professional, kind and mindful support. It is always a pleasure to work with her (I have done so the second time).Elvira O. ARR
December 20, 2021Be more proactive, especially on house searching.Nick K. ARR
December 20, 2021Juan P.
December 17, 2021Xiaoqing S.
December 17, 2021Agent was absent in most of the house views we had. Always a reason not to go and asking me if I could go by myself. Of course we had to go ourselves or we would lose an opportunity. On the day of the handover, a susbstitute was sent (she did a good job, but was not the designated agent). Final settling was done in a very poor way in my view. Still today I have not received any bill for our utilities, just to give a quick example.William S. ARR
December 17, 2021Philip C.
December 17, 2021Limited scope. Met expectations.Lori G. DEP
December 17, 2021Johanna B.
December 17, 2021Joe F.
December 17, 2021Excellent company : Nothing to say they were great when I arrived and when I left SwitzerlandJean F. ARR
December 17, 2021Hueseyin O.
December 17, 2021I am extremely happy with help and support provided by them.Dipak B. ARR
December 17, 2021Our consultant at Packimpex was very helpful and knowledgeable every step of the way. Specifically, he was always reachable, responded quickly to any questions/requests, and proactively triedAlexander K. ARR
December 17, 2021Aidan M.
December 16, 2021Responsive but there was some misunderstanding at the moving day. All sorted out at the end, thanks! Overall relocation is quite smooth, the final move to my long-term rental apartment had a bit of hiccup with moving company Gosselin, but it was sorted out. Alles gut!Yuting S. ARR
December 16, 2021Nikhitha K.
December 16, 2021Packimpex have been amazing! Great support, always available, very reactive. Thanks so much for making my mission & relocation a complete success!Benjamin C. ARR
December 15, 2021My consultant was very helpful during my relocation. I would like to underline her great knowledge of the real estate market, her availability, her good mood and her kindness. It was a great pleasure to be accompanied by her.Sarah T. ARR
December 15, 2021- No transparent elucidating linked to Country specificities ( e.g. no Health Insurance without townhall registration) - Although it is possible to apply Blue Card, it was not recommended or shared with us. (lose advantages) - No regular information sharing (esp. during Work Permit process) - No extra effort/contribution during Work Permit process only wait the bureaucracy. - Poor quality Temporary Accommodation (broken window, no dish washer) SPECIAL THANKS to my consultant but it is INDIVIDUAL! I was expecting the same service level during the overall process but unfortunately Not!Ozgur A. ARR
December 15, 2021There were 2 points regarding the temporary apartment to consider: the poor internet connection was an issue and also the lack of free parking. Apart that, the place was nice and well located in Mulhouse.Nassera C. ARR
December 15, 2021Mathias E.
December 15, 2021Very happy with the whole move. The contact person was very responsive and accommodated my needs. Highly professional teams. Friendly and respectful.Marysa G. DEP
December 15, 2021Julien H.
December 15, 2021I was happy with the service I received from all the team. They were efficient , helpful with attention to detail.Bilyana A. ARR
December 14, 2021Very professional team, timely support, overall really happy with the serviceKate T. ARR
December 14, 2021Thank you so much for the support, Packimpex! I think I would have suffered substantially more without you! Really appreciated and one big THANK YOU for everything!Ivaylo N. ARR
December 13, 2021Suggestions of apartments to visit was poor, I had to do my own research, I saw a few that did not meet my must have requirements, time to book visits was too slow, resulting in apartments no longer being available and availability to visit with me was very limited.Karine L. ARR
December 13, 2021Filipe P.
December 13, 2021Excellent sense of what people are looking for. Also, very competent and available. Thanks !Cecile L. ARR
December 13, 2021The guidance and help from Packimpex was wonderful! We are totally satisfied with the service provided.Carolina G. ARR
December 13, 2021My consultant, was always very friendly and helpful. She could always answer our questions and was a pleasure to interact withCarmen S. ARR
December 13, 2021Amandine L.
December 12, 2021Everything went amazing. My consultant is an amazing professional and I felt completely supported throughout everything!Joao F. ARR
December 12, 2021We were pretty satisfied with the support we got from Packimpex. There is only one point, which I would suggest an improvement: The first contact with the customer is done with a questionnaire. However, after filling the form, we were unaware of the process and further steps. We were unaware of the exact scope of the relocation support until 4 days before the househunt. What was the plan for the appointment day? Only a meeting of 1-2 hours and going through available houses on the table, or going out to see different houses in the field. In the second option, was it going to take a complete day or only few hours. Were you expecting a list of house adverts from us? Did we have anything else to do, in order to prepare to the appointment? etc. We learned these details just as we received the list of houses for a possible visit and we only had 1,5 working days to give feedback for the ones we would like to see. To sum up, I would suggest you to inform the customer about the next steps right after you receive questionnaire answers and give a bit more time for the choosing/reviewing process of the possible adverts.Gökhan K.
December 12, 2021My consultant has been extremely helpful in assisting my relocation from Australia to Basel. She provided timely information and has been available throughout the entire process and made sure all my requests and questions were met. Many thanks to her and the team.Gabriela T. ARR
December 11, 2021More sharing of local information proactively to make sure we are aware of everything. Plus the detail for each information can be improved. We are new here so we rely on you to guide us.Vivek M. ARR
December 11, 2021Ludovica B.
December 11, 2021My assigned relocation manager, was always extremely helpful in addressing my questions in a super fast and efficient manner! I was very impressed and satisfied by her support. The moving company (Gosselin) was as well very competent and effective. Both at origin and destination the service was punctual, fast, effective and there was any damage to report. The staff was also very kind on the way they conducted theove and how they were handling/packing/delivering my belongings. I was very satisfied by the temporary house provided. The house had everything I needed, was very well equipped, comfortable and with a very good location.Elsa M. ARR
December 11, 2021I Could not have done it without the help from my consultants. Both were very professional and friendly making sure I get the best outcome for this move. Though, I understand the tough housing market and the intention of showing me the city center, the location of the temporary housing has certain caveats. For a person arriving by train/plane with one luggage this would be good, but for me arriving with more luggage and a car this was suboptimal. Thankfully parking was solved internally with my company. Special attention should be payed to the time where the flat can be accessed by car as one may get a quite heavy fine. I understand the intention of showing the new employee the city, but a 40min commute to Schlieren (workplace, where my company is) is a bit far.Dominic S. ARR
December 10, 2021Move team were very clean, did a few professional unpacking, helped to arrange and left the apartment in good order. we were very happy with them.Simon L. ARR
December 10, 2021Arriving in Switzerland was rather overwhelming for me and literally a day and night difference from what I was used to finding an apartment. What also made it rather challenging for you was that my requirements were very fluid in those first few weeks, once I had made up my mind things went rather well. The only thing I could really mention here is possibly a bit more exposure/briefing/recommendations as to the different locations within a reasonable commute from my place of work. My experience with Packimpex has been a very good one, my consultant is very supportive and the guidance that was given is much appreciated. We were fortunate to have had found a suitable apartment rather quickly which really simplified things for me. I suppose the shipping of my personal belongings through Packimpex would be covered through a different channel. Thank you for simplifying a rather major event in my life. All good no complaints and the packing was done super quick, however, thought the packing could be done with less paper and cardboard boxes but I suppose protection is paramount at the end of the day. Thank you for making my relocation to Switzerland a very good experience.Pierre C. ARR
December 10, 2021Marc N.
December 10, 2021Gemma L.
December 10, 2021Right from the time I received the offer letter, back in Munich, to the time I got my apartment, the support I got from my consultants was unwavering. I did not even realize that I had changed countries and this was largely due to their professionalism and efficiency. I can't thank Packimpex enough for the support that I have received. It was truly a great experience. To be really honest, nothing. Everything was very super smooth and efficient.Anirban L. ARR
December 09, 2021My consultant was very quick and professionell. The only Situation we were not very happy about was the check out with our landlord.Anne H. DEP
December 09, 2021I felt very well taken care of with all my questions answered, relevant links and documents attached. Thank you very much to my consultant for taking such good care of me and my family during the relocation in such unprecedented times like the Covid pandemic. All the best.Adriana M. ARR
December 08, 2021My consultant provided really great support throughout the process, very good communication was established. I especially appreciate her calm style since she could transmit that things were under control. Also given that our exact departure date was not so clear due to visa constraints, she managed to be flexible and accommodate. Also the follow up once we had left (i.e. bills, finalizing pending points with the rental agency, etc) was really great, essentially not much to do for us which is always helpful! Overall thanks to great her support it was a very seamless experience. Well done and thanks a lot for that!! There is not much to add on what could be better, but as the question is asked, maybe an understanding from the beginning of how the final exit works specific in terms of what happens if the rental agency finds a few things during the inspection what is the subsequent process, could be helpful. I mean, she explained that the insurance would get involved, etc. but at the beginning I did not understand all the details. Again, nothing major and not to worry as she took care of it, but as general knowledge understanding even more the detailed process could maybe be useful.Juan C. DEP
December 07, 2021Sebastian F.
December 07, 2021Moving is always chaotic, and moving internationally presents its own set of challenges! In spite of some glitches and frustrations, I honestly don't know how I would have managed without the help of Packimpex relocation services. They were immensely helpful in coordinating the complicated logistics, helping me navigate the specific legal requirements of fulfilling the Basel-Stadt mandated requirements upon my arrival, and securing a wonderful permanent apartment for me to live in after staying in the temporary housing. Overall, I was so pleased with how smoothly the process went compared to what I imagine it would have been like had I been left to figure out everything on my own!Emily G. ARR
December 06, 2021Although the experience and help from Packimpex was super, we wish we were given expectations that agents can be difficult to reach and set viewing with. We wanted to see many places, but the agents never responded.Michael A. ARR
December 03, 2021Stefania T.
December 03, 2021Great support!!!Sofia S.
December 03, 2021Fulvio d.
December 03, 2021The relocation, and the moving companies are different but still under the same umbrella. I would suggest you to have a better communication between those two units, or do not interfere between eachothers communication at all. Overall, I am grateful for having such a service, but a few times we had some misunderstandings.Elif T. ARR
December 03, 2021My consultant has been very professional, helpful and attentive to help with any issues. She has been also fast in replies and knowledgable about Antwerp and Belgium. I would like to thank her a lot for all her efforts with my settling in, ongoing support and departure.Aleksandra B. DEP
December 02, 2021My consultant was exceptional, she really went the extra mile to help us, we really appreciate her. The moving team from temporary housing to our new home in Basel was not as professional as the other team we hadSeetal P. ARR
December 02, 2021Laurentia A.
December 01, 2021It would be better if the company understand all the possible measurements that may happen. it could have been better, if you collected all the information in advance and have all the cases from home country of the person. I know this is all limited to do research but it would be good and feel more comfortable if agency knows all this kinds of information package. Except for the immigration / visa before arrival at Germany, everything was perfect. Local consultant helps a lot and provide a lot of information, without her, it could never been better! I am very satisfied with the service quality. Everytime my local consultant, is willing to do support and response as much as she knows, I was very happy to have her as my consultant. I definately highly recommend the service with her!YoungMin C. ARR
December 01, 2021Super !Tyson T.
December 01, 2021Nitin M.
December 01, 2021There has been one minor breakage due to insufficient wrapping. It would have been great if the check-boxes printed on the boxes had been used (also an oversight on my part during packing). However, the work was completed very quickly and the crew was very helpful for things like removing light fittings. Thank you for helping to make a smooth move out of Switzerland despite all the challenges and delays throughout 2020. Despite the many delays and challenges in 2020, with my consultant's support the move has been perfectly smooth. I am really grateful for her consistently excellent guidance and friendliness.Michelle D. DEP
December 01, 2021During the challenging term, I appreciate your kindly support.Kazuya T. ARR
December 01, 2021Eva M.
December 01, 2021Çigdem A.
November 30, 2021Piritta V.
November 30, 2021Merce M.
November 29, 2021To my consultant, thanks a lot for your support! I really appreciated your involvement, active and positive approach. Support for my relocation was great. I managed to find my apartment without help of the agency, so cant comment on this part (Agency got involved in later stage). All support connected to admin task, apartment handover etc. was really great,Veronika D. ARR
November 29, 2021My consultant has been very nice and kind, she is the positive note of the experience. thanks a lot! However other points should be improved, more proactiveness in the apt searching, less emails, one person for the full process. Provide the dossier about Lausanne at the beginning and not only once in the definitive aptStefano G. ARR
November 29, 2021Everything was organized in a very professional manner. However, it would be beneficial if the moving companies stick to the agreed appointments. Without any pre-notification they were too early, which is not ideal in terms of planning.Rainer E. DEP
November 27, 2021My consultant was a wonderful person to have help me with my search, as she was very available, efficient and went out of her way to make sure I was treated fairly when time came to sign a lease.Claire R. ARR
November 25, 2021Great service ! I really like my new flat.Victor T. ARR
November 25, 2021Thank you very much - GREAT JOB AND SUPPORT! Double check upfront on the "diplomatic clause" before visiting the houses, and/or informing us to be awareJulio A. ARR
November 24, 2021Yavuz A.
November 24, 2021John B.
November 24, 2021Packimpex was very kind and prompt in the feedbacks. However, some info were not specified/clarified with the local agency and this caused some back and forth with HQ.Antonella L. ARR
November 23, 2021Everything went very smoothly! Thank you so much for your support! However significant delay for the moving-in (initially planned between 8 and 9 am, actual delivery at 1.30 pm)Paul P. ARR
November 23, 2021Patrizia F.
November 21, 2021Very happy with the support from packimpex. The relatively low score of Gosselin, is because they are not always easy to get in contact with.Marco T. ARR
November 20, 2021The whole process was such a positive experience for us. A sincere thank you. Serious kudos to my consultants. Really appreciate your hard work and efficiency.David K. ARR
November 19, 2021Pierre-Alain D.
November 19, 2021Megan A.
November 19, 2021My consultants were both very friendly and supported me a lot throughout all the process.Maria D. ARR
November 19, 2021I didn't move anything, so didn't make use of Gosselin. Everything well organisedHetty V. DEP
November 18, 2021Both consultants provided me with very useful information that I could check before our meetings, what made them much more smooth. Both were always very helpful (and fast) in replying to all my questions. After every meeting or conversation that we had they kindly summarized the next steps I should take so I did not miss any important action. I had more interaction with one of them, because of the search of an apartment, and he was very patient and did a huge effort with the burocratic things, what definitely made possible for me to enter my apartment on the desired date. Both definitely made my relocation to Lausanne much more easier. I am very much pleased with the service provided by Packimpex in general, and by my consultants in particular. It could not have asked for better people to help me! Thanks a million!Ruth G. ARR
November 18, 2021Very happy to have this relocation package with PackimpexMarta O.
November 18, 2021Liz K.
November 17, 2021Rimma P.