Home > What our clients say about us
October 02, 2022Yeh R.
October 02, 2022Great Service provided by Packimpex !Vincent T. DEP
October 02, 2022My consultant and the Packimpex team are really professional and high-efficient. I am impressed and appreciate expecially the close follow up after each event or step, it makes me feel like we are a team and that they are always there ready to provide support.Na Q. ARR
October 02, 2022I would let people to take a bit of decission on appartment specially when is for long time.Alejandro A. ARR
October 01, 2022Nothing to improve. Super professional and really helpful. Thank you so much for making our move so easy. We enjoyed every minute of the process and felt really taking care of. Once again thank you all for your amazing service. And my consultant for her great service and always beautiful smile on her face.Ewa P. ARR
September 03, 2022My consultant is a great person and helped us a lot when settling and moving away! Thanks for everything! If I move back one day I would do everything I could to have her as contact again :)!Nils B. DEP
September 03, 2022My consultant was helpful and responsive. He was friendly and personable. However, when he told us that it would take 3 days to pack our household goods, we said we thought that was inadequate as it had taken the packers in Hong Kong 5 days to pack for our move to Switzerland. As a result, the packers were very stressed and rushed which made a couple of them angry with us when they were at our house packing. The destination crew was superb. They were excellent and handled the logistical challenges of our move during a pandemic with competence and professionalism. And one of the crew members in Basel was pleasant and helpful. But some members of the packing crew in Basel were angry and perhaps careless in their packing. We understand that damage and other mistakes happen in the moving process and that these men were under a time pressure. Still, we have had better experiences with other moves.Andrew F. DEP
September 01, 2022Stefano B.
August 02, 2022My consultant is simply amazing. She deserves all the compliments.Milovan V. ARR
August 02, 2022My consultants were of great support during during my move and for the first 3 months of my stay in Basel. Also, the crew from Gosselin in Basel and from the UK moving company in Oxford were very nice and accommodating.Georgio R. ARR
August 02, 2022Clear communicationsGary D. ARR
August 02, 2022very strong support for various issuesAndrey K. DEP
August 02, 2022Al-Albert S.
July 02, 2022Rohit N.
July 02, 2022Meher V.
July 02, 2022Very high level of service. Thanks a lot for help and support!Maksym P. ARR
July 02, 2022David C.
July 02, 2022Dan J.
June 01, 2022thank you! everything was done at a high-quality standard very good, nothing to report it went smoothly thanks to a good teamManon D. ARR
June 01, 2022We felt there could have been more urgency in helping us to find a long term rental house. It’s key to have an address for shipping and school registration but we felt like we were driving the pace. My consultant was very helpful with the check in and contracts. At times we felt quite processed, like people were following a script. I’m sure there are points that need to be covered but some of the meetings could have felt more personalised.Giles M. ARR
June 01, 2022Erik J.
June 01, 2022Andrew S.
May 02, 2022Not directly related to Packimpex, but it was difficult to move into an apartment that I have only seen on pictures in the internet. Furthermore, it would have been helpful, if the inventory of the apartment was known in advance (eg kitchen and cleaning stuff). Many thanks for the warm welcoming in Basel as well as the very friendly and nice communication.Marc G. ARR
May 01, 2022My consultant has been amazing, she was extremely helpful, kind and effective! THANK YOU Before her, however we experienced a terrible service from another person, this explains the note in the evaluation for Packimpex.Daniele B. DEP
April 03, 2022If a relocation is performed like this every time I would relocate more often. It’s been a very good experience, thank you The crew was delayed and I had to call the agent to get a status and ETA. But in the big picture I’m very happy????Jesper M. ARR
April 02, 2022Nikhil P.
April 01, 2022William Z.
April 01, 2022It has been really smooth the process, so I’m very happy with my cosnultant. She has been a trustworthy person who has helped me quite a lot during all my relocation process. She has made it easy for me and I’m very grateful for her job.Marta S. ARR
April 01, 2022Both consultants were fantastic throughout the whole process. We are a young family moving country for the first time and they both made the process seem very straightforward and supported us the whole way. They were very efficient and responded to emails promptly. Thank you very much to them. The person who did the removal of our belongings was also brilliant and very helpful on moving days. Thank you to him.Katey M. ARR
April 01, 2022Bianca L.
March 03, 2022For every Question i had i got help. Thanks very much.Mohamed A. ARR
March 03, 2022Caroline P.
March 02, 2022Yukie R.
March 02, 2022Francesco C.
March 01, 2022I felt I could have been given better support during the process for finding new permanent accommodation in Basel. For example I viewed quite a few properties by myself (including the one I ended up applying for) and didn't feel fully supported on various aspects. I also felt some concepts/processes weren't very well explained for a first time mover and non-german speaker, I required a lot of explanation which sometimes was lacking and I felt in the dark or mis-informed. However I did feel very well supported with other aspects of my move e.g. registration.Tabitha L. ARR
March 01, 2022My consultant provided fantastic support during my relocation to Basel. She was very responsive, patient with my questions and always helpful! My relocation specialist at the agency is also very knowledgeable and made my big transition as smooth as possible. I cannot thank both of them enough. Wishing them my very best in 2022.Sushmita S. ARR
March 01, 2022I would like to highlight an exceptional support from my relocation consultant. I was very grateful to have such professional and reliable relocation consultant and felt taken care of during the whole relocation process. She provided all information proactively, was very responsive to my inquiries and I could always be sure that everything possible and more will be done to support my relocation process.Austeja A. ARR
February 28, 2022Arthur C.
February 25, 2022Lindsay F.
February 24, 2022Louise M.
February 23, 2022Mirvi R.
February 23, 2022Jay M.
February 22, 2022I am satisfied with all the service provided by PackimpexLaksita G. ARR
February 22, 2022Iacopo C.
February 22, 2022Diego T.
February 21, 2022Thank you Packimpex :) I am very happy with the help I received during my relocation.Pietro P. ARR
February 21, 2022Very good supportNaveed A. DEP
February 21, 2022Some furniture was damaged during the move and in destination, they damaged the walls and the floor, the walls were not recongnised by the insurande policy because I didn't reported it during the first day, I didn't know this deadline. Regarding the visits to the apartments, I had to visit them by my own most of the time, the relocation consultant seemed always busy for that. I really appreciate the times I visited with the other consultant because he joined and helped me a lot with the apartments, the questions, advises and the language of course.AYELEN T. ARR
February 19, 2022My consultants has made my relocation experience as effortless and smooth as possible. They have responded quickly to all questions, provided me with a lot of information proactively. All of the services provided (temporary housing, local move with Gosselin, new apartment search and contract finalization ) were performed with utmost quality and professionalism. Especially my cooperation with one of my consultant in regards of searching for a new apartment was extremely valuable - her openness, help, advice and also honesty helped me to choose the apartment suitable for my needs and affordable in a timely manner. I would recommend both to anyone, but also other Packimpex representatives I encountered as a replacement for them were very helpful, professional and considerate. Honestly I didn't expect the relocation to be such a unproblematic, smooth process. Thank you to everyone involved!!Dorota B. ARR
February 18, 2022Tobias S.
February 18, 2022Thanks a lot for the smooth relocation! I really enjoyed the services provided.Renee M. ARR
February 18, 2022Govindarajan P.
February 18, 2022Christoph M.
February 16, 2022Una D.
February 16, 2022My consultant was amazing in supporting my move back to Basel from Copenhagen. She went above and beyond to help me so a HUGE thank youRichard W. ARR
February 16, 2022Nothing specific to mention. I had a very pleasant experience working with my consultant, he understands what you need, quickly responds to messages and is willing to go beyond the service. I would recommend a house search with him to anybody in need.Paul. P ARR
February 16, 2022Both consultants are amazing - they really helped me find a home, very good advices and took me around and helped with many tips and great support. Amazing feedback for them, reallyNicoleta M.
February 16, 2022Joost Z.
February 15, 2022My consultant was excellent - very available and professional. Our contact with her was excellent.Lea V. ARR
February 15, 2022We would like to thank you for the very good service and support during our relocation. It was very well organized and very helpful for us.Anna S. ARR
February 14, 2022Qi H.
February 14, 2022Packimpex exceptional commitment and help were beyond expectations.Mikolaj T.
February 14, 2022Carlos S.
February 03, 2022Livio P.
February 02, 2022Sophie R.
February 02, 2022Scott C.
February 02, 2022Rosa A.
February 02, 2022Everything was very good indeed. My consultant helped me very very much with this process. She always was able to help me solve any situation. I hopefully had a consultant to walk me through this journey, this was my first relocation, and it was great thank to her.Germán R. ARR
February 02, 2022Amélie M.
January 31, 2022Sebastien D.
January 31, 2022Michael S.
January 30, 2022Phillip K.
January 28, 2022Tamara F.
January 28, 2022They were just great!Matteo T. ARR
January 28, 2022My move started with an unforeseen roadblock. I had to be quarantined because I was coming from Belgium (covid risk country at the time). We had already booked apartment visits but I couldn't go because of my quarantine. I really appreciated the solution driven mindset that you had and proposed to do the visits virtually (via whatsapp). This allowed already to shortlist some apartments and visit them later personally instead of starting everything from scratch.Georgio K. ARR
January 27, 2022Move at destination - the crew had to few people to do the move and were very exhausted at the end of the day, so I felt really bad for them and helped where I could. Temporary housing - I think the price is completely insane even for Zurich - the service and everything was good but the rate was way to high - there are better options for this price or way cheaper apartments available (e.g. project interim) - but I don´t want to complain - it is just a remark. I found a bit left alone by finding the permanent apartment, it is such a challenging market that you have to be quick and answer immediately for the good apartments - this seems to be not possible for the personal relocation consultant to spend time on that. But beside that, the service was very good and the entire crew was very friendly and helpful!Yvonne L. ARR
January 27, 2022Iryna R.
January 26, 2022Neha G.
January 26, 2022Kuan T.
January 26, 2022Missed a total overview of to-do's or not to-do's from perspective of the person who is relocating. This resulted in actions based on not knowing what the situation needs. Maybe a heads up or document where is says, the person should not take ANY action on his own before consulting. Rest of the service was quick, clean and very helpful. Even today I can still reach Packimpex for important matters. Thank you.Jort D. ARR
January 26, 2022Ettore F.
January 26, 2022Des P.
January 25, 2022Sean S.
January 25, 2022Johannes L.
January 25, 2022Fernanda T.
January 24, 2022Potentially could have provided more information and guidance in regards to visas (in our case legitimation card vs b-permit). Overall excellent service that made the move very easy for us.Max W. ARR
January 24, 2022Our relocation experience was pleasant.Luis A. ARR
January 24, 2022Everlyn N.
January 24, 2022Maybe just a bit more communication between the relocation part and the moving part.Battista M. ARR
January 24, 2022Aaron Q.
January 20, 2022Best Ever!Harper M.
January 19, 2022The delivering crew arrived a bit later than we would have liked and meant that they needed to stay a bit later to finish there work. But even then, had they started earlier, there were some things that we would have liked for them to do, but there was not time for at the end (ie further unpacking).Jason G. DEP
January 19, 2022All of my needs and questions have been addressed timely. Everyone is willing to help. Just on my employer's corporate apartments, it's not so easy to find the nearest location where we can dump each type of garbage/trash as well as the recycling stations. Would be good to print and post that in the apartment. When I asked for further instructions, the link of the map provided to us via email became very useful.Gale C. ARR
January 19, 2022My first consultant has been very helpful and kind. By far the best of the experience of our relocation. My second consultant has also been very helpful and always eager to support. On the personal side, the people which we've had contact from Packimpex has been outstanding. Thank you so much.Daniel G. ARR
January 19, 2022Arantza M.
January 19, 2022Very Professional and ResponsiveAman D. ARR
January 18, 2022Miguel C.
January 18, 2022Frank B.
January 17, 2022Tongtong W.
January 17, 2022My consultant was a wonderful partner in this complex relocation. He was always proactive in his communication and he thought on how to resolve issues even before we reached out to him. He always ensured that we are kept updated on all the relevant things and connected the dots in the backend for us. My other consultant was super helpful in getting the things in order (permit/ housing/ contracts etc)'which is highly appreciated. However, the reason for giving him a 'Fair' is because it always felt like we had to follow up on things which made us feel like we are asking too much of him or those topics might not be his priority. Example : connect with the property rental agency for keys for measurement for the house/ proactiveness in updation of address with the authorities after the house shifting/ checking if we have settled in and if need any support in the new apartment esp given all the challenges we faced with the property rental agency. He is surely a great person to work with but we didn't have the confidence we had someone we could give a call if things were not right.Swati Y. ARR